Home

How to Apply

About Us

FAQ

Terms of Use

  • 1. CONCERNING THESE TERMS OF USE

    We kindly ask that you carefully read these terms of use. You attest that you have read, comprehended, agreed to, and accepted these Terms of Use by signing up for or using any part of the XLoan service. Both an end-user licensing agreement and an electronic financial service are covered by these Terms of Use. If you do not agree to be governed by these Terms of Use, you are not permitted to access or use any part of the website. These Terms of Use establish a binding contract between XLoan ("we," "us," or "our") and you, as an individual user ("you" or "your").

    The effective date of these Terms of Use and any ensuing updates or modifications is known as the date of promulgation.

  • 2. YOUR DUTIES AND GUARANTEE

    You accept and acknowledge the following by signing this document:
    2.1 You have the legal right to accept these Terms of Use, to be bound by them, and to carry out your obligations in line with them. 2.2 You understand and agree to strictly adhere to these Terms of Use and all applicable laws. Additionally, you understand that it is your responsibility to notify us of any violations of the previously mentioned rules. 2.3 The system and service must only be used for valid reasons and in line with their stated objectives. 2.4 You are in charge of making sure that all of the credentials, records, and personal information you give us or via the system are true, up to date, comprehensive, and fraud-free. 2.5 Authorized accounts and internet access locations are the only ones with access. 2.6 You are not allowed to act dishonestly, deceitfully, or in any other way. 2.7 Disrupting or endangering the network to which the system is attached and functions is absolutely forbidden.

  • 3. ACCEPT THESE USE TERMS

    3.1 You agree to read and understand these Terms of Use in their entirety by downloading, streaming, or creating an account with us. We reserve the right to amend these Terms of Use at any time. These agreements shall govern the use and functionality of the app and account.

    3.2 You will be considered to have accepted these Terms of Use and to be bound by them after installing the App and clicking the "Accept" icon on our system.

    3.3 You accept and agree to the Terms of Use, which govern how the account is used, by installing the application and creating an account. You further declare that any other legal or equitable rights we may have about the account are unaffected by this agreement.

    3.4 These terms are subject to change at any time. By using the service going forward, you attest to your acceptance of these changes and their terms. You shall be informed of any changes in a way that is both appropriate and reasonable.

    3.5 The application may occasionally receive improvements from the website. Depending on the update, you might not be able to use the service until you have downloaded or streamed the most recent version of the App and accepted any additional terms and conditions of these Terms of Use.

    3.6 By using the App or any of the services, you agree that technical data about the mobile device and its related hardware, software, and accessories may be collected and used to deliver internet-based or wireless services. Our product and service offerings are improved by the use of this data. You give us, our affiliates, and licensees permission to transmit, collect, retain, process, and use your data in order to improve our service, your app experience, and/or our credit scoring services.

    3.7 You specifically give us permission to contact you and your emergency contact, if they have consented, to confirm your details in the event that we are unable to reach you through other channels or if we have not yet received payment for the loan specified in this Clause 9.

  • 4. THE WAY YOU MAKE USE OF THE

    4.1 Only people who are eighteen years of age or older are eligible for our service. To verify the legitimacy and present state of your mobile money account, we retain the right to get in touch with the relevant mobile money provider.

    4.2 The application will let you know if your account application has been accepted. With the exception of any limitations and limits that may occasionally apply to your mobile money account, you hereby acknowledge and accept that the approval of your account application does not create a contractual relationship between you and the mobile money providers.

    4.3 At our sole and final discretion, we have the right to reject or withdraw your loan application at any time, without giving you a reason or prior notice.

    4.4 Based on our continuous assessment of your credit profile, we retain the right to accept, reject, or alter the terms of any loan. Each loan application's terms and interest will be shown on the form.

  • 5. THE TYPE OF SYSTEM FUNCTIONS YOU CARRY OUT

    Every right is both reserved and granted.

    5.1 Subject to your compliance with these Terms of Use and the territory, we and our licensors (if any) grant you a revocable, limited, non-exclusive, non-transferable, royalty-free license to access and use the system exclusively for your personal use in order to enjoy the service that we provide. 5.2 All rights not specifically granted to you under these Terms of Use are reserved by us and our licensors, if any. You do not obtain any full or partial ownership rights to the system by virtue of these Terms of Use. 5.3 You are not allowed to: 5.3.1 to sell, resell, transfer, assign, distribute, sublicense, or utilize the system in any other way for profit, or to make it available to any third party. 5.3.2 access or reverse engineer the main program, or alter or create derivative works of the system; 5.3.3 seek to gain unauthorized access to the system or related systems or networks; duplicate any concepts, features, functions, or graphics from the system; use the system to create a competing product or service; create a product utilizing concepts, features, functions, or graphics from the system; or start an automated program or script that might make a lot of server requests in a single second or that unnecessarily burdens or impairs the system's functionality. 5.3.4 Make use of any program or software to retrieve, index, "data mine," or carry out any other type of replication or modification for the navigational structure, presentation, or content of the system. 5.3.5 Remove any copyright, trademark, or other proprietary rights notices from the system, or post, distribute, or reproduce any copyrighted content, trademarks, or other proprietary information without the owner's prior consent. 5.3.6 disseminate, store, or otherwise handle any content in order to engage in unethical or illegal behavior; 5.3.7 spread unsolicited communications (such as spam) or make false claims, enrage, or annoy; 5.3.8 Distribute or preserve any unlawful or tortious content, such as information that is threatening, defamatory, offensive, or infringing. 5.3.9 distribute content that includes harmful computer code, files, scripts, agents, or programs, including software infections, trojan horses, or worms. 5.3.10 It impacts or interferes with the system's or its data's ability to function. 5.3.11 Make false claims about their affiliation with a person or group; 5.3.12 Willfully giving a false address; or Any substantial personal information that might influence our choice to do business with you in the future is produced by 5.3.13. 5.3.14 damage our company's or any group enterprise's reputation; 5.3.15 Try to decrypt any transmissions to or from the servers running any service, or try to gather or harvest any data or information from our systems or any service.

  • 6. A CATALOGUE DUE TO YOU

    6.1 You must create and keep up an account as an App user in order to access the system as a user.

    6.2 Everything that happens on your account is your responsibility. It's you.

    6.2.1 You only need one account. 6.2.2 It is your responsibility to protect the integrity and confidentiality of the information linked to your account. 6.2.3 Giving someone else access to your account or transferring any information or the account itself is illegal. 6.2.4 If you believe that someone else has entered or used your account without authorization, kindly notify us right away.

    6.3 We reserve the right to limit or remove access to your account and/or the App's functionalities, in addition to our other rights and remedies:

    6.3.1 Should we find that you have broken any of these terms of use, we have the right, at our sole discretion, to 6.3.2 while an investigation is underway; 6.3.3 If any payment, including principle, interest, service fees, taxes, or other sums, is owed to us or any of our group companies; 6.3.4 If for any reason these Terms of Use are terminated; or 6.3.5 at any other moment, as long as it aligns with our logical conclusion.

  • 7. YOUR INQUIRIES

    7.1 By using the system, you give us the unalienable right to reply to any requests you send us or that you might believe are from you. You consent to being held accountable for any such behavior.

    7.2 Regardless of whether you have already received a loan from us, we retain the right to deny any request you make in relation to a loan application.

    7.3 If, in our sole discretion, we feel that the information may be addressed without your involvement, we may accept and act upon any incomplete or ambiguous request, regardless of the cause.

    7.4 Even if the request was made, sent, or otherwise communicated in a dishonest or inaccurate way, we will still be deemed to have acted properly and met all of our responsibilities to you. As long as you gave us the required instructions, you will be responsible for our good faith responses to requests.

    7.5 Until you give us more details or confirmation (whether in writing or not), we reserve the right to not act upon or comply with all or any portion of your request.

    7.6 By granting us permission to fulfill all or part of your requests, you agree to release and indemnify us from any claims, losses, damages, costs, and expenses that may result from our failure to exercise the discretion that has been granted to us or from our fulfillment of your requests.

    7.7 Regardless of whether your carelessness was the cause, you understand and agree that we will not be responsible for any unauthorized withdrawal, transfer, remittance, disclosure, activity, or incident on your account that results from your knowledge and/or use or manipulation of your account PIN, password, ID, or any other means. This complies with the maximum amount allowed under the relevant legislation.

    7.8 In compliance with the applicable laws, we are permitted to fulfill any directives pertaining to your account that may be required by a court order, an organization, or a qualified authority.

    Any requests you make will be superseded by these Terms of Use in the case of a dispute.

  • 8. ARE YOU RESPONSIBLE?

    8.1 Since your mobile device is necessary to access the system and the service, you are in charge of keeping it safe and functional. This is your fault.

    8.2 It is your duty to ensure that your mobile device is operating at its best. Specifically, we disclaim all liability for computer viruses and other problems that may occur when using the system, service, or mobile device. We also disclaim all liability for any errors or malfunctions that may occur when your device malfunctions. Any delays or losses brought on by the service provider that gives you network access are not our responsibility, and you are also responsible for any related costs.

    8.3 A mobile device can be used to access the application. Making ensuring the app you downloaded is compatible with your mobile device is your responsibility. If the app isn't compatible with your device or you don't have the latest version loaded, we won't be held accountable.

    8.4 You must promptly notify us and abide by our instructions if your mobile device is lost, stolen, damaged, or no longer in your possession and this affects our legal rights and/or remedies in any other way, including exposing your account information and credentials to a third party. If a third party obtains your login credentials and account information, we won't be held accountable. By using your login credentials and account information, you agree to indemnify us and hold us harmless from any potential losses.

    8.5 Choosing a suitable internet and mobile plan and paying any fees your mobile service provider may charge for SMS, internet data, and phone costs are your responsibilities. You agree to pay for any related costs and usage, and you recognize that the system may use a significant amount of data while you are using it.

    8.6 When using the system and the service, you must abide by all guidelines, policies, and instructions included in these Terms of Use and any other document we offer.

    8.7 You are in charge of putting in place all the protections required to prevent any illegal usage of the system. Therefore, you or someone acting on your behalf must immediately check and confirm any correspondence we send. This will guarantee that any illegal use or access to the system will be detected. In the event of any of the following, you must notify us right away:

    8.7.1 Unauthorized use of the service has occurred, may have occurred, or may occur, and you have cause to believe that a transaction may have been fraudulently entered or compromised. 8.7.2 You are in charge of following any security protocols that we may occasionally inform you about, together with any other protocols that might be relevant to the service. You are aware that failing to follow the suggested security procedures could jeopardize the privacy of your account. You are specifically responsible for making ensuring that only authorized users can use the service, make requests, or carry out any associated tasks.

  • 9. THE FINANCIAL TERMINOLOGY

    Interest and service charges
    9.1 The interest you must pay on each loan will be shown on the application. We retain the right to set and collect service fees related to your use of the service during this time, as well as to permanently change or modify our service prices. If we decide to start charging for the services or if they are already available and being changed, the app will show them. Any changes to the service fees will be communicated to you as soon as possible before they are implemented. Notifying users of the changes to the application is one possible way to achieve this. 9.2 Unless otherwise required by law, you undertake to pay all money payable under these Terms of Use in full, free and clear of any deductions or withholdings, and without any setoffs or counterclaims. Every time you are obliged to deduct or withhold from any payment to us, you must promptly pay us the relevant additional amounts to ensure that we get the full amount that would have been received had there been no deduction or withholding. 9.3 If you don't make any payments by the due date, we reserve the right to charge late fees on the amount you were lent. These fines will be revealed beforehand by the app.
    Taxes
    9.4 Any taxes you owe are not taken into account when calculating any payments you must make in line with these Terms of Use and loan. The payment multiplied by the applicable tax rate is the additional amount you agree to pay us in the event that taxes are due in connection with the payment. In addition to completing the payment or supplying it at our request, you must adhere to this condition whether or not the connection is ended. 9.5 By signing this agreement, you give us permission to take money out of your account if we are required to by law, agreements with tax authorities, internal policies, or any order or consequence from the relevant tax authority.
    Payments
    9.6 Before or on the due date, you agree to pay the principle, interest, service fees, and tax related to these Terms of Use and the loan using the payment options that are regularly shown and provided on the App. 9.7 All transactions within the Territory must be settled in local currency.

  • 10. ESSENTIAL

    10.1 When you: By default, this event is started.

    10.1.1 Being declared bankrupt, unless the nonpayment is purely the result of an administrative error or technical issue, or failing to pay any amount or installment (including all accrued interest, service fees, and tax) payable for a loan granted under these Terms of Use for a period of fifteen (15) cumulative days.

    10.2 Following an ongoing event of default, we may, at any time, without limiting any other right or remedy that may be granted to us under applicable law:

    10.2.1 In line with this document's Clause 11, these Terms of Use will expire. 10.2.2 State that the loan is immediately due and payable and will be so at any time, together with any interest, service fees, taxes, and other money owed under these terms of use. We will apply late fees, which will be shown on the application, if you are unable to make a payment.

  • 11. ENDING AND TERM

    11.1 Until they are terminated in line with their terms, these Terms of Use will remain in force.

    11.2 We maintain the right, in whole or in part, to end these Terms of Use and to stop using the system, the service, and your account:

    11.2.1 by giving you notice at any time and for any cause; 11.2.2 If you break any of these Terms of Use, you will be immediately terminated, with or without warning, without impacting our other rights and remedies. 11.2.3 Should your mobile money provider or mobile network operator cancel your account or contract for any reason; 11.2.4 If your account is dormant or latent, if technical problems or security concerns require such a suspension or termination, or if it is required to enable regular updates or improvements to the service's features or contents. 11.2.5 In the event that a government, court, regulator, or other suitable body requires us to follow a directive, or 11.2.6 Should we decide to suspend or cancel the service for any reason, whether commercial or not, at our sole discretion,

    11.3 Should these terms of use be terminated or expire for any reason, you shall be responsible for:

    11.3.1 Upon termination, any outstanding principal, interest, transaction fees, or taxes will be immediately due and payable. 11.3.2 Immediately and thoroughly remove the application from your mobile device.

    11.4 However, neither party's rights nor responsibilities shall be affected by the termination.

    11.5 Except for any supplemental clauses that are expressly or by their very nature intended to remain in effect after termination, the parties shall no longer be bound to uphold any rights or obligations specified in the Terms of Use. Regardless of any rights or responsibilities that each party may have accrued at the time of termination, these provisions will remain in force beyond the termination of the Terms of Use.

  • 12. LIABILITY AND INDEMNITY EXCLUSIONS

    Recipients

    12.1 You agree by signing this document that we, our licensors, and each of these parties' Affiliates, as well as their officers, directors, members, employees, and agents, will be protected and held harmless from any and all claims, costs, damages, losses, liabilities, and expenses (including legal fees and costs) resulting from or connected to:

    12.1.1 Your disregard for any of these usage guidelines or relevant legal requirements, such as the Nigeria Data Protection Act of 2023; and

    12.1.2 The way you make use of the service or system, including:

    12.1.2.1 Third-party claims resulting from your use of the system or service; 12.1.2.2 Any harm resulting from the use, ownership, abuse, or carelessness of any third-party software, such as operating systems, browser software, and other software packages or programs; 12.1.2.3 Any illegal access to your account, data deletion or access, or mobile device damage, theft, or destruction; and 12.1.2.4 Any loss or damage we might sustain due to a violation of these Terms of Use, including but not limited to malfunctioning or unavailable third-party systems or facilities, inaccurate information submitted by third parties, or third parties that are unable to complete a transaction.
    Liability Exclusion

    12.2 If any of your mobile devices break down or if the service is interrupted or unavailable for any reason that is outside of our control, such as an error or force majeure, a system failure brought on by terrorist or enemy activity, a power outage, bad weather or atmospheric conditions, or a failure of any public or private telecommunications system, we will not be liable for any losses you may sustain.

    12.3 The software is solely meant for individual use. You understand that the App is not meant for commercial, business, or resale purposes, and we disclaim all liability for any lost profits, business interruptions, or missed business opportunities.

    12.4 You agree that we are not responsible for any damages or losses brought on by or associated with:

    12.4.1 any flaw or problem that arises from your alteration or personalization of the application or any service; 12.4.2 any flaw or problem with the application that arises from your breach of these terms of use; 12.4.3 Clause 6 has been broken. 12.4.4 There is not enough money in your mobile money account. 12.4.5 You fail to give clear and sufficient instructions for any payments or transfers pertaining to your account; The system, your mobile device, the network, or a mobile money system malfunctions, fails, is unavailable, or is otherwise disrupted; Your account funds are the subject of a lawsuit or other legal action that restricts payments or transfers. 12.4.6 any misuse of the system, your mobile device, or the service that is dishonest or illegal; or 12.4.7 Your disregard for these terms of use and any guidelines or instructions we may have given you on how to use the system and the service.

    12.5 Regardless of the reason, we will not be held responsible for any indirect or consequential loss or damage of any kind that results from or is connected to the service, even if we are aware that such loss or damage may occur. Damages and losses are not covered by insurance.

    12.6 To the extent allowed by applicable law and unless otherwise specified in these terms of use, our maximum aggregate liability with regard to the App, the system, the service, and/or these terms of use, whether in contract, tort, breach of statutory duty, or otherwise, shall not exceed the service fees you paid us in connection with the first event giving rise to a claim under these terms of use.

    12.7 Unless otherwise stated in these Terms of Use, you must notify us of any claims you may have against us regarding the App, the system, the service, or these Terms of Use within six (6) months of the incidents giving rise to such claims. To the fullest extent allowed by relevant law, you shall forfeit any rights and remedies you may have in connection with this claim if you do not comply.

    12.8 We specifically exclude all responsibility for:

    12.8.1 Problems with the communications infrastructure that are out of our direct control and could affect the timeliness or correctness of messages you send or the data you get via the app; 12.8.2 Any loss or disruption in the delivery of messages or content that you access and that arises from using a browser or other third-party software that is not under our control, or from using an Internet access service provider or mobile network service provider; 12.8.3 Viruses that could infect your mobile device or other property while you visit any of its content or use the app; 12.8.4 Any data or communication that is used or intercepted without authorization before it is received by the application or our servers; 12.8.5 To the maximum extent allowed by applicable law, we will not be responsible for any unauthorized use or access to the information we keep about you or your transactions, unless it results from our carelessness, wrongdoing, or a breach of the laws protecting personal data. 12.8.6 Any material derived from other sources.

  • 13. DISCLAIMER FOR THIRD-PARTY WEBSITES AND APPS

    13.1 Links and references to other mobile applications or websites run and maintained by third parties ("Third Party Sites or Apps") may be included in the service or app. These links are meant to be a source of information that you might find interesting. We do not support or recommend any goods, services, information, concepts, or viewpoints that may be found on third-party websites or applications that we link to.

    13.2 Regarding the accuracy, completeness, dependability, or appropriateness of the content of any third-party websites or applications, we offer no explicit or implicit representations or guarantees. We cannot ensure that any third-party application or website won't face copyright, trademark, or other infringement charges. We cannot ensure that any application or website owned by a third party is free of viruses or other infections.

    13.3 You understand that websites and applications from third parties may have privacy practices that are different from ours and may offer less security. The choice to use or access any third-party website or application, as well as to buy or make use of any goods or services that are offered or promoted on the website, is entirely your responsibility.

  • 14. AGREE TO GET COMMUNICATIONS FROM DIRECT MARKETING

    By using the services, you agree to receive direct marketing communications from us. Please indicate in the relevant letter whether you would like to stop receiving marketing communications from us.

  • 15. RESOLUTION OF DISPUTES

    15.1 Unless your country's laws indicate differently, Nigerian law shall govern these Terms of Use (and any issues that may arise out of or relate to them, including any claimed infraction or challenge to the validity or enforceability of these Terms of Use or any part hereof). If so, these Terms of Use will be governed by the laws of your jurisdiction.

    15.2 Unless otherwise stated in this document or otherwise agreed by the parties hereto, any disagreement, question, or dispute arising out of or related to these Terms of Use will be directed to a single arbitrator for ultimate determination. If no such agreement is achieved, the chairman of the Nigeria Branch of the Chartered Institute of Arbitrators ("Institute") may, instead, grant any party's request within seven (7) days of the other party informing the chairman of the disagreement.

    15.3 In compliance with the Nigerian Arbitration and Conciliation Act, the arbitration will take place in Lagos, Nigeria.

    15.4 To the greatest degree possible, the arbitrator's ruling will be legally binding on the parties.

    15.5 Until the arbitrator renders a final decision or award, either party may file a complaint in any way to obtain interim or conservatory measures, or preliminary injunctive relief, from any court with the necessary authority.

  • 16. STARTING A WORLDWIDE CONVERSATION

    16.1 Any delay or performance failure brought on by events outside of our reasonable control will not be our responsibility.

    16.2 At no point may you divulge to any individual any sensitive information about our company operations, affairs, clients, customers, or suppliers.

    16.3 You understand and agree that we may assign or transfer all or a portion of the creditor's rights to the loan at any time and without prior notice, at our sole discretion. The aforementioned Transfer will not impact your duties under these Terms. The application's instructions must be followed when making the payment.

    16.4 At our sole discretion, we reserve the right to modify these Terms of Use. Although we will do our best to notify you of any material changes to the Terms of Use, you understand and agree that it is your obligation to regularly examine the Terms of Use. You will be considered to have agreed to these changes if you keep using the system and service.

    16.5 Each party's rights and remedies under these Terms of Use are cumulative and do not supersede those granted by law. They have to be renounced clearly and in writing. A right is not deemed given up if it is not used or is not used straight away.

    16.6 The parties have mutually agreed and understood all of the information contained in these Terms of Use, and they supersede any previous agreements or understandings regarding the subject matter. Additionally, any implied claims of authenticity are expressly disclaimed by the parties. Except as specifically stated in these Terms of Use or as inferred by applicable law, the parties have not relied on any statement, representation, guarantee, understanding, undertaking, promise, or assurance of any person in entering into these Terms of Use. With regard to any of the aforementioned, each party hereby absolutely and irreversibly gives up any rights, remedies, and claims that it would have had in the absence of this clause. Liability for fraud or any other liability that is forbidden by relevant law is not limited or excluded by these Terms of Use.

    16.7 Without our prior written agreement, you are not permitted to assign, sublicense, transfer, sublet, or otherwise dispose of any of your rights or obligations under these Terms of Use. Unless otherwise required by applicable law, we may assign, sublicense, transfer, sublet, or otherwise deal with our rights or responsibilities under these Terms of Use at any time without prior notice or consent.

    16.8 Even if a court or other authorized authority finds that any part of these Terms of Use is illegal, void, or unenforceable under applicable law, they will nonetheless remain in full force and effect. The relevant section of these Terms of Use will be substituted with a provision that, to the maximum extent feasible, is equivalent to the removed section and is lawful and enforceable.

    16.9 A person who is not a party to these Terms of Use may not rely on or enforce any of their provisions.

    16.10 To notify you, we may post a general notice on the App or the system, send an email to the address you supplied in your account, or do both. You can notify us by emailing xmonment@xloancredit.com .

    16.11 Please send an email to xmonment@xloancredit.com with any questions or recommendations about the system or service.

  • 17. THE CUSTOMER COMMUNICATION AND LOAN COLLECTION DISCIPLINARY PROCEDURE

    When interacting with clients, whether or not they are in debt, all employees must constantly exhibit and convey professionalism and morality.

    Whether in an attempt to collect loans or handle complaints, loan collectors, recovery agents, and customer service staff are not allowed to insult, abuse, degrade, defame, or threaten customers and their contacts in any way. Any employee who participates in any of the aforementioned activities is acting on their own initiative and will be responsible for the consequences of their choices.

  • 18. ADVERTISING AND PROMOTION OF SERVICES

    In addition to any other pertinent laws and regulations that are presently in force in the Federal Republic of Nigeria, we are dedicated to making sure that all marketing materials and advertisements adhere to the Nigerian Code of Advertising Practice, which is overseen by the Advertising Practitioners Council of Nigeria. We also promise that every advertisement will be direct, truthful, and kind. These goods will also be made with a strong sense of social responsibility and in compliance with laws governing fair competition.

  • 19. UNAUTHORIZED SALES OF PHONES

    Unwanted telemarketing will not be used by us unless it is disclosed:

    19.1 From the beginning, it is important to identify the sender or the person on whose behalf the communication is being made, as well as the specific goal of the communication. 19.2 the detailed facts on the service or product under discussion; Additionally, we shall follow any "call" or "do-not-call" choices that the client may have indicated while signing a service agreement or later, as well as any additional rules that may occasionally be released by a competent authority. Despite the section above, it is essential that a will ensure that: 19.3 Unwanted voice calls or short messaging services cannot be issued to consumers without their permission. 19.4 Customers should always be able to accept or reject unsolicited voicemails or short message services. 19.5 We have streamlined all of these processes to provide customers the freedom to choose the kind of unsolicited calls or short message services they want to receive or to choose not to receive any unsolicited phone calls or short message services.

  • 20. METHODS FOR CHARGING, BILLING, COLLECTING, AND CREDITING CLIENTS

    We promise that:
    20.1 The consumer must have unfettered access to the information on the bill or elsewhere in order to check the bill. 20.2 Upon receiving a valid request, we shall provide customers with accurate, timely, and up-to-date information on the terms and circumstances of the invoice, together with any relevant alternatives. 20.3 It keeps track of a customer's bill and related costs for at least a year (12 months); and

    In interpreting the duties specified in this section, "billing" or "bill" refers to the Licensee's recording and processing systems.

  • 21. OVERCOMING SETTLEMENTS

    21.1 We will make our complaint procedures available in a range of easily understandable media and forms. We will also release any further relevant material we find on a regular basis.

    21.2 All relevant information about complaint procedures must be included, and the content must be easily understood.

    21.3 We will create a complaint management policy that incorporates a wide range of efficient, approachable, and transparent complaint procedures in addition to providing Alternative Dispute Resolution (ADR).

    21.4 We promise that customers may easily find out how to lodge a complaint.

    21.5 Information about the consumer's right to file a complaint must be included in the specifications pertaining to the complaints handling procedures.

    21.5.1 concerning the grievance submission procedure; and 21.5.2 The kinds of documents or other supporting information that the complainant is required to attach to the complaint. 21.5.3 In compliance with the existing policies and processes, all complaints shall be documented and handled.

  • 22. PROCEDURE FOR INCIDENT REPORTING

    We will make sure that the processes in place for handling and receiving complaints don't deter customers from filing them. To handle concerns, the following protocol will be used: xmonment@xloancredit.com

  • 23. AN ANALYSIS OF WARRANTIES

    Any disclaimer that appears in an advertisement will be understandable, we promise.

    23.1 The advertisement's main goal and message are not in conflict with the disclaimer.

    23.2 The wording of the disclaimer is clear and succinct, appropriate for the medium or format used; and

    23.3 The target audience or recipient of the advertisement is identified.

Privacy Policy

Terms of Use

© 2024 XLoan. All Rights Reserved.